Frequently Asked Questions
Everything you need to know about your Canvas Beauty journey.
When will my order ship?
Standard processing time is 3-5 business days. Once your order has shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
What is your return policy?
Due to the nature of our beauty and personal care products, we are unable to accept returns or exchanges. However, if your item arrives damaged, please contact our support team within 48 hours.
Are your products safe for sensitive skin?
Yes, our products are formulated with high-quality, skin-loving ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
Do you offer international shipping?
Currently, we ship to the United States and select international locations. Shipping rates and delivery times vary based on the destination and are calculated at checkout.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Shop Pay.